Last updated: 1 February 2026
By accessing or using the Dartt ride marketplace platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service. The Service is operated by Dartt Ltd, a company registered in England and Wales.
Dartt is a technology platform that connects passengers with independent, licensed private hire drivers through a real-time bidding marketplace. Dartt does not provide transportation services directly. Drivers using the platform are independent contractors, not employees of Dartt.
You must be at least 18 years old to use the Service. By registering, you represent that you have the legal capacity to enter into a binding agreement. Drivers must hold a valid UK private hire vehicle (PHV) licence issued by the relevant local authority and meet all regulatory requirements.
You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately of any unauthorised use.
Fares are determined through real-time bidding between drivers and passengers. The displayed fare estimate is indicative only. The final price is agreed upon through the bid acceptance process. Platform fees, cancellation charges, and waiting time surcharges are set out in our pricing schedule and may be updated from time to time.
All payments are processed through our payment processor, Stripe. By using the Service, you authorise Dartt to charge your registered payment method for rides, tips, cancellation fees, and any other applicable charges. Drivers receive payouts after deduction of the platform commission (currently 10%). Refund requests are handled in accordance with our refund policy.
Passengers may cancel a ride before driver dispatch without charge. Cancellations after a driver has been dispatched will incur a cancellation fee. Drivers who cancel accepted rides repeatedly may face account restrictions. Specific fee amounts are displayed in the app before confirmation.
You agree not to:
Drivers must maintain valid insurance, vehicle inspections, and all licences required by law. Drivers must complete rides accepted through the platform unless safety concerns arise. Drivers are responsible for their own tax obligations, including self-assessment and National Insurance contributions.
Dartt provides safety features including SOS alerts, trip sharing, driver verification, and background checks. While we take reasonable steps to verify driver identities and credentials, we do not guarantee the actions of any user. You use the Service at your own risk.
Users may rate and review each other after completed rides. Ratings are used to maintain service quality and inform the matching algorithm. Abusive or fraudulent ratings may be removed at our discretion. Users whose ratings fall below acceptable thresholds may face account restrictions.
All content, trademarks, and technology used in the Service are the property of Dartt Ltd or its licensors. You may not copy, modify, distribute, or reverse-engineer any part of the Service without our prior written consent.
To the maximum extent permitted by law, Dartt shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount paid by you to Dartt in the 12 months preceding the claim.
Any disputes arising from or relating to these Terms or your use of the Service shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where prohibited by consumer protection law.
We reserve the right to suspend or terminate your account at any time for violation of these Terms. You may delete your account at any time through the Settings page. Upon termination, your right to use the Service ceases immediately, but provisions that by their nature should survive will continue in effect.
We may update these Terms from time to time. We will notify you of material changes via in-app notification or email. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.
For questions about these Terms, please contact us through the in-app Support Centre or email legal@dartt.uk.